Where the paths lead us!

 

We are pleased to offer free local delivery service to all our residential and commercial customers.

 

Pricing

 

We certainly offer delivery service in your area. We invite you to contact a sales representative in-store at 450-455-9393 to inquire about our rates based on your location.

 

Free Delivery

 

We are pleased to offer free local delivery service to all our residential and commercial customers.

 

Home Accessibility

 

To ensure efficient and safe delivery, please measure the height and width of hallways and relevant access points in your home, including staircases and elevators, if applicable. Ensure that the ordered items can easily pass through all these areas. It is your responsibility to communicate all relevant accessibility information to your sales representative before completing your purchase. For any questions regarding the dimensions of the furniture, please consult your sales representative. A technical sheet with specifications and dimensions of the furniture will be provided upon request.

 

If the merchandise does not fit upon delivery, delivery fees will not be refunded, and return merchandise fees will be charged.

 

Change of Delivery

 

Any request to change your delivery must be communicated to your sales representative at least 48 hours before the scheduled appointment date. Otherwise, the change cannot be guaranteed, and additional fees may apply.

 

Receiving the Delivery

 

An individual aged 18 or older must be present to receive the delivery to ensure the condition and accuracy of your order. A delivery staff member will review the delivery slip with you. Your signature is required to confirm the accuracy of the goods received in good condition.

 

Damaged or Defective Goods

 

In the event that the merchandise is damaged or defective, a note must be added by the delivery staff to the delivery slip, indicating the nature of the problem. Your signature is required to attest to the condition of the goods received in poor condition. Your sales representative will contact you within two business days following the delivery.

 

You have 48 hours following delivery to report any damages or defects in goods not observed upon delivery.

 

Damages to the Home

 

Ameublement A Denis & Fils Ltée is not responsible for any damages to the residence (interior or exterior) during delivery. If an incident occurs during delivery, a note must be added by the delivery staff to the delivery slip, indicating the nature of the problem. Your sales representative will contact you within two business days following the delivery.

 

In-Store Pickup

 

You must arrive with a suitable vehicle for the safe transport of the merchandise in its original packaging. Your signature is required to confirm the pickup of the merchandise on the delivery slip. In the event that the merchandise is damaged or defective upon arrival, you must immediately inform your sales representative.

 

For further information, please contact a sales representative in-store at 450-455-9393.